FAQ

Here are answers to some of the most common questions asked by our clients

  • What deposit options are available on CVCapital?

    At CVCapital, traders can access a vast array of secure banking methods including wire transfers, credit/debit cards, and selected e-wallet services.

  • Will the deposit reflect in my trading account instantly?

    The speed at which deposits are credited to your account varies by method. Generally, deposits made via credit/debit cards and eWallet services reflect in CVCapital accounts within minutes. However, bank wire transfers require 3-5 days for the funds to appear in the account per the settlement timeline.

  • How can I withdraw my funds?

    Executing withdrawals necessitates prior account verification per international KYC regulations. To meet compliance standards, verified CVCapital account holders must submit a signed withdrawal request form. Approved withdrawal requests are processed rapidly with funds credited to client accounts in an expeditious manner upon approval.

  • How long does it take to receive withdrawn funds?

    Withdrawal requests are handled within a few days. As soon as processing is complete, the funds are remitted to clients via their original deposit method.

  • Can a withdrawal request be canceled?

    Clients can cancel pending withdrawal requests before processing is finished. To reverse a withdrawal, login to My Account and select the Cancel Withdrawal

  • How do I request a withdrawal?

    We advise fully verifying your CVCapital account after registration by providing accepted proof of identity and residence documents. This one-time verification eliminates delays for future withdrawals. To withdraw funds from a verified account, complete and submit the withdrawal form accessible in the Account Member dashboard. Submitted requests are processed swiftly in accordance with standard procedures. Streamlining prep work by verifying accounts upfront allows us to handle withdrawals rapidly.

  • Which currency will my trading account be in?

    USD, EUR, and GBP serve as CVCapital’s three primary base trading currencies. Nonetheless, clients can deposit local fiat funds in numerous denominations without added fees. Reach out to our helpful customer support squad with any financial or account questions.

  • How can I get more virtual money to trade in my demo account?

    Please contact our customer care team if you would like more virtual funds to be added to your demo account.

  • Are there any hidden fees?

    There are no hidden fees at cvcapital. cvcapital is mainly compensated for its services through the spreads.

  • Why should I open an account with cvcapital?

    With thousands of clients since it was founded, cvcapital has grown to a large and well established international investment firm.

    cvcapital is currently built of dozens of professionals with long-year experience in the financial industry.

    Our extensive experience combined with our world-class support, makes cvcapital the broker of choice for traders of all levels, anywhere. We have the expertise and the resources to help everybody realize their investment goals, like only a truly professional broker can.

  • Can I run a demo account?

    Yes. cvcapital gives you access to a fully functional demo account with practice funds. The demo account is identical to a live trading account and uses the same data sources.

  • Can I trade on a mobile device?

    Our web-based trading platform is fully responsive on browsers of all types of mobile devices. This means you can trade while on the go from anywhere and at any time.

  • Which trading software will I use?

    No software download is required because cvcapital trading platform is web-based.

  • Can I open multiple trading accounts?

    Yes, you can. At cvcapital, you can open up to 10 trading accounts.

  • What is the minimum deposit amount?

    You can start trading at cvcapital after making a minimum deposit of $250.

  • When can I start trading?

    You can start trading as soon as you make a successful deposit into your account.

  • How do I open an account?

    Click on ‘Register’ and fill out your registration details. Submit the registration form and you can start trading after confirming your email address.

  • How can I reset my password?

    Simply click on ‘Forgot my password’ on the login section of the site and follow the prompts.

  • Can I change the base currency of my account?

    No. But you can open a new account with your preferred base currency.

  • Can I change my account leverage?

    Yes, you can. Simply contact support indicating your account number as well as your desired new leverage level. One of our representatives will assist you.

  • What are the currencies I can hold in my account?

    You can fund your account using your local currency, but the base currency of the account can only be in USD, EUR and GBP

  • How can I update my account details?

    In the event that you wish to change any of your account details information, please contact our support team who will assist you with the process.

  • I want to learn more about account types, can you help?

    Of course! Feel free to review our “Account Types” page, and if you have any questions our customer support team would be happy to help.

  • How do I change my account type?

    Yes, you can upgrade your account type if you meet the criteria. To change your account type, please contact customer support or your account manager.

  • Can I manage and trade using my spouse’s account?

    Yes, you can but you will require the full authority and consent of your spouse. You will also be required to have all the relevant passwords. You may need to contact us so that we can verify your status directly with your spouse.

  • Which documents are required for account verification?

    We require 2 documents for account verification: POI and POA. For POI (Proof of Identity), we accept a colored copy of a government-issued identification document, such as an ID card or passport; and for POA (Proof of Address), we accept a document dated not more than 3 months which shows your full name and full address that matches your trading account registration details. This can include a bank statement or utility bill.

  • Why are the verification documents required?

    As a provider of financial services globally, cvcapital is bound by international KYC (know your customer) and anti-money laundering guidelines. We need to also ensure the safety of your financial information and personal information at all times.